Privacy & Cookies
We do not store credit card details nor do we share customer details with any 3rd parties. Payments are processed by paypal.
We will not share your personal data, such as address or phone number, with anyone else. The exception is, of course, the courier delivering your order. We will not give out or confirm any data over the phone without being sure we are speaking to the correct person: for exmple, if someone calls up to check they have added the correct address to their order, we will use information such as "what products were in your order" and "when was the order placed" to check their identity before confirming the address.
If we have your email it is because you, or someone pretending to be you, has given it to us. We do not buy emails or email lists, nor do we scrape email data from the internet. We may have got your email through our website, for example if you placed an order with us, began placing an order with us, signed up to our emails at an event, through a competition or through an on-line form.
Once we have your email, we will send you a notification that we would like to email you. You can opt out of this by following the unsubscribe instructions in the email. You can also unsubscribe from our emails at any point by clicking the link a the top or bottom of the email. This will not affect emails sent by our web-store to confirm purchase or shipping etc.
We store your emails on our server, in Thirty Bees and in Mautic. Our server and email system are hosted on UK based servers with Green Net. We will not share your email with anyone else, except for technical purposes such as submitting it to a spam check or list cleaning service. We may occasionally give technicians access to our sever or systems to fix a fault: they may also temporarily have access to your data.
Cookies & Tracking
Our store used cookies to tie your shopping cart, the items in it, and your pc together - these cookies are essential to the functioning of our web store. If you prefer to order over the phone, that is okay!
Piwk & Mautic Tracking
We use Piwk and Mautic: Piwik is an Open Source analytics program and Mautic is an Open Source marketing automaton platform which uses tracking. Piwik is hosted privately by us with a third party: the data it gathers is owned and accessed only by us, we do not share it with anyone else. Mautic is hosted on our own server: the data it gathers is owned and accessed only by us, we do not share it with anyone. Neither of these apps track you "from site to site" - we only know about what you do on our store, which of our emails you read etc. We occasionally share screen shots of our Piwik or Mautic interfaces with developers, in that case we piexlate any identifying data. You can read more about Piwik's cookies here. You can read about Mautic tracking here. You can opt out of this tracking using plugins such as Privacy Badger.
We use google analytics and other google services to examine anonymised visitor data. This covers things like where visitors go on our site, how long they stay, what devices they are using to view the site. This data helps us improve our store. You can learn more about googles tracking here. You can opt out of this tracking using plugins such as Privacy Badger.
Social Media Tacking & Cookies